FAQ's

Frequently asked questions
Why we’re not the cheapest — and proud of it.

We started because we saw too many customers buying refurbished tech that failed within months.

Most refurbished tech sellers rush devices back to market.
We slow down the process...

And incase of any problems we provide End To End solutions with our Repair Service, And work with you till you find a solution.

That’s why our prices are a bit higher — but our customers stay with us longer.

Because they know:

Cheap can cost you. Quality never does.

Want to Get in touch? You can reach our support team through any of the following channels:

Our team is available Monday – Saturday, 10:30 AM – 6:30 PM (IST), and we usually respond within 24-48 hours.

What is your return/refund policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Return and refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpdesk.jupiteritexperts@gmail.com. Please note that returns will need to be sent to the following address: 303, 3rd Floor, Goverdhan Building 53-54, Nehru Place, New Delhi 110019

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at helpdesk.jupiteritexperts@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helpdesk.jupiteritexperts@gmail.com.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

At Jupiter IT Experts, we don’t manufacture our own products but instead, we carefully source devices and components from leading global brands and trusted suppliers.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you offer pickup & drop service for repairs?

Currently, we do not provide pickup & drop services for repairs.

And here’s why: by keeping things simple, we’re able to focus on fast, affordable repairs without adding extra costs. You can bring your device directly to our service center, or ship it to us using your preferred courier.

This way, you only pay for what matters — professional, reliable repairs — while we make sure your device gets the attention it deserves.

Once the repair is complete, we’ll notify you right away so you can collect it at your convenience or we can ship it back to you.

Our team is always here to guide you through the process and ensure your device is handled with care.
What payment methods do you accept?

We accept a wide range of secure digital payment options including UPI, Google Pay, PhonePe and BHIM. These methods ensure your transactions are safe, fast, and hassle-free.

Currently, we do not offer Cash on Delivery (COD) — this allows us to keep our operations efficient and prices affordable, so you get the best value every time you shop with us.
How can I contact customer support if I have an issue?

Getting help is easy! You can reach our support team through any of the following channels:

Our team is available Monday – Saturday, 10:30 AM – 6:30 PM (IST), and we usually respond within 24-48 hours.

Whether it’s an order query, repair request, or product question, we’re here to help you find a quick solution.
Do you offer bulk discounts for schools and businesses?

Yes! We’re proud to support schools, startups, small businesses, NGO's and Enterprises with special bulk pricing and custom packages. Whether you need laptops for a classroom, PCs for a new office, or accessories in bulk, we can create an affordable solution tailored to your needs.

For bulk orders, please fill out our custom solutions form. This helps us understand your requirements clearly and provide the most accurate bulk pricing.

Our team will be happy to prepare a custom quote and exclusive offers just for you.
Are your products new or refurbished?

At Jupiter IT Experts, we offer both brand-new and refurbished products to give you the flexibility to choose what works best for your needs and budget.

  • New Products Come sealed, straight from the manufacturer with standard brand warranties.
  • Refurbished Products Pre-owned devices that are professionally tested, certified, and restored to excellent working condition by our experts. With warranty 'product-specific'

Both options are selected with care to ensure you always get reliable performance at an affordable price.
What checks do refurbished laptops/PCs go through before being sold?

Every refurbished laptop and PC at Jupiter IT Experts goes through a thorough multi-step quality check before it reaches you. Our process includes:

  1. Hardware Testing CPU, RAM, storage, motherboard, and graphics performance.
  2. Battery & Power Check Ensuring reliable charging and backup.
  3. Display & Ports Inspection Screen, keyboard, USB, HDMI, and other connectors.
  4. Software Reset Fresh installation of OS (with genuine license where applicable).
  5. Final Quality Review Full system run test to ensure stability and smooth performance.

Only devices that pass all tests are certified and listed for sale — so you can buy with confidence knowing your device is ready to perform like new.
Can I upgrade or customize the PCs you sell?

Yes, absolutely! At Jupiter IT Experts, we understand that every user has different needs — whether it’s more storage, extra RAM, or a better graphics card. Most of our PCs can be upgraded or customized to match your requirements.

Just let us know what you’re looking for, and our team will guide you with the best options to build a system that’s affordable, powerful, and future-ready.

If you're struggling to find your perfect fit.

Our team is always here to guide you through the process and ensure your problem is handled with care.

You can reach our support team through any of the following channels:
How do I track my order?

Tracking your order is quick and easy. Once your order is shipped, you’ll receive an email and/or SMS with a tracking link and AWB number. Simply click the link to see real-time updates on your delivery status.

If you face any issues or haven’t received tracking information, our support team is just an email or call away — we’ll be happy to assist.
Do your products come with a warranty?

Most of our products do come with a manufacturer warranty, but the coverage depends on the specific brand and item. The exact warranty details — including duration and terms — are always mentioned on each product page so you know exactly what you’re getting.

For refurbished products, warranty availability may vary, and we make sure to clearly state this in the product description. If you’re unsure about a particular item, our team is always happy to confirm the warranty details before you place your order.
What happens if my product arrives damaged?

If your product arrives damaged, don’t worry — we’ve got you covered. Please report the issue within 24 hours of delivery by contacting our support team with your order number and clear photos of the damage.

Once verified, we’ll arrange a replacement or refund as per our return policy. Our goal is to make sure you receive your order in perfect working condition, so we handle such cases on priority.

Return and refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpdesk.jupiteritexperts@gmail.com. Please note that returns will need to be sent to the following address: Ground Floor, Sahyog, Building, G-7/C2, central bank of India, Nehru Place, New Delhi, Delhi 110019

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helpdesk.jupiteritexperts@gmail.com

 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helpdesk.jupiteritexperts@gmail.com

 
Do you allow store pickup for local customers?

Yes! If you’re nearby, you can choose store pickup at checkout. This lets you place your order online and collect it directly from our store at a time that’s convenient for you.

Store pickup is a great option if you want to save on delivery time and charges. Once your order is ready, we’ll notify you so you can drop in and pick it up hassle-free.
What if the product is out of warranty — can I still get it repaired?

Yes, absolutely. Even if your product is out of warranty, you can still bring it to Jupiter IT Experts for repair. Our team of professionals will diagnose the issue and provide a reliable solution at an affordable service cost.

Whether it’s a laptop, PC, or accessory, we’re here to keep your devices running smoothly — with or without warranty coverage.
How long have you been in business?

Jupiter IT Experts has been serving customers since 2009. With over a decade of experience, we’ve built a strong reputation for providing affordable, reliable computer hardware and repair services to entrepreneurs, schools, and small businesses.

Our long-standing presence means you can trust us to deliver not only quality products but also the expert guidance and support that comes with years of industry experience.
Can I speak directly to an expert for advice before buying?

Yes! At Jupiter IT Experts, we believe every customer deserves the right guidance before making a purchase. You can connect with one of our experts to discuss your needs, compare options, and get personalized recommendations that fit your budget and goals.

Simply reach out to us via helpdesk.jupiteritexperts@gmail.com or call +91-9910437741, and we’ll be happy to assist you before you place your order.
How quickly can we expect a response after submitting the custom solutions form?

We typically respond within 1–2 business days. Every request is reviewed carefully so we can provide you with a tailored solution that truly fits your needs.
If a product in a bulk order is faulty, how is it handled?

We thoroughly check all refurbished and used products before they leave our store to minimize any issues. For sealed, brand-new products, the manufacturer’s warranty applies. In the rare case something arrives faulty, we’ll work with you to provide a replacement or exchange, ensuring the inconvenience is taken care of promptly.